Application Success Manager

 

Job Summary:

 

The Application Success Manager for Opsource will be responsible for driving user adoption, satisfaction, and overall effectiveness of the application across internal teams. This role will serve as the primary liaison between users and the development team, ensuring that Opsource meets the needs of departments such as finance, asset management, and operations. The Application Success Manager will lead training initiatives, support issue resolution, and work closely with stakeholders to gather feedback and drive continuous improvement.

 

Supervisory Responsibilities:

  • None

 

Required Education / Experience & Qualifications:

  • Customer Success or IT Support Experience: Proven experience in a customer success, application support, or IT management role, ideally within an enterprise environment.
  • Training & Communication Skills: Strong ability to train users and communicate complex concepts in a simple and engaging manner.
  • Problem-Solving Abilities: Ability to analyze user-reported issues and work with technical teams to drive solutions.
  • Stakeholder Management: Experience working with multiple internal teams and managing competing priorities.
  • Process Improvement Mindset: Understanding of business processes and workflow automation, with a passion for optimizing efficiency
  • Technical Knowledge: Familiarity with enterprise software, cloud-based applications, and data visualization tools.

 

Preferred Education / Experience & Qualifications:

  • Enterprise IT & Operations: Background in IT operations, business process management, or application support within a large organization.
  • Azure & SaaS Applications: Experience with Azure-based applications and SaaS platforms in an enterprise environment.
  • User Experience & UI Optimization: Understanding of user experience principles and ability to suggest UI/UX improvements.
  • AI & Automation: Familiarity with AI-driven automation tools to enhance business processes and workflows.

 

 

Duties & Responsibilities:

  • User Adoption & Training: Develop and execute training programs to onboard new users and drive adoption of Opsource across internal teams.
  • Stakeholder Engagement: Act as the primary point of contact for internal departments, understanding their needs and ensuring Opsource delivers value.
  • Issue Resolution & Support: Work closely with IT and development teams to troubleshoot and resolve user-reported issues efficiently.
  • Feedback Collection & Prioritization: Gather user feedback, analyze trends, and provide recommendations for feature enhancements and process improvements.
  • Documentation & Best Practices: Create and maintain user guides, FAQs, and best practice documentation to support internal users.
  • Performance Monitoring: Track key performance indicators (KPIs) related to application usage, user satisfaction, and operational impact.
  • Process Optimization: Identify inefficiencies in workflows and recommend improvements to maximize the effectiveness of Opsource.
  • Collaboration with Product & Engineering Teams: Work with product managers and developers to ensure user needs are reflected in the application roadmap.

 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time

 

 

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