Regional Drop Services Manager

Job Summary:

 

The Regional Drop Services Manager is responsible for strategic oversight, operational execution, and leadership of the fiber drop function within the organization. This role is critical in ensuring the efficient, accurate, and scalable design of last-mile fiber connections to end-user premises, including residential, commercial, and public sector deployments. The position requires a comprehensive understanding of OSP (Outside Plant) fiber design, design team management, and cross-departmental coordination to support timely network builds and service activations.

 

Supervisory Responsibilities:

 

  • Direct supervision of Drop Design Supervisors, Coordinators, CAD Technicians, and related support personnel
  • Oversight of third-party design contractors and outsourced design services
  • Responsible for staffing, performance evaluations, coaching, and development of team members

 

 

Required Education / Experience & Qualifications:

  •  Valid ‘For-Hire’ Driver’s License
  • Bachelor’s degree in engineering, telecommunications, or related field.
  • Minimum of 8 years of experience in fiber network design, with at least 3 years in a leadership or management role.
  • In-depth knowledge of FTTH architecture, OSP design standards, and network deployment lifecycle.
  • Proficiency in relevant software tools (AutoCAD, 3-GIS, ArcGIS, etc.).
  • Experience interpreting construction plans, utility records, and permit requirements.
  • Strong analytical, communication, and leadership skills.
  • Familiarity with aerial and underground construction methods and associated design challenges.

Preferred Education / Experience & Qualifications:

  •  Master’s degree or advanced certification in Project Management (e.g., PMP).
  • Experience with federally funded broadband programs and compliance requirements.
  • Prior experience working in rural broadband initiatives.
  • Knowledge of fiber splicing, testing, and as-built documentation processes.

 

Duties & Responsibilities:

  •  Lead and manage the Fiber Drop Design team, including internal staff and external contractors.
  • Oversee development and implementation of fiber drop designs that comply with engineering specifications, jurisdictional permitting requirements, and construction constraints.
  • Establish and maintain design standards, documentation procedures, and quality control protocols.
  • Coordinate with field operations, permitting, project management, and network planning teams to ensure alignment between design and execution.
  • Monitor design throughput, productivity metrics, and project milestones to ensure on-time delivery.
  • Review and approve high-impact or complex design packages, ensuring technical accuracy and cost-efficiency.
  • Implement and manage design tools and platforms (e.g., CAD, GIS, 3-GIS, ArcGIS) to improve workflow and visibility.
  • Develop training programs and performance metrics for the design team.
  • Maintain knowledge of evolving industry best practices, materials, and regulatory impacts related to fiber deployment.
  • Participate in long-term fiber expansion strategy development and contribute to capital planning efforts.
  • Performs other related duties as assigned

 

 

Physical Requirements:

  • Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas
  • Must be able to lift and carry up to 50 pounds at a time and push or pull 50-pound loads at a time
  • Must be able to drive or ride in a vehicle for up to eight hours to travel to and from job sites
  • Must be able to work in varying weather and temperatures
  • Must be able to traverse and inspect all areas of job site in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching
  • Exposure to characteristic construction site dangers
  • Must have flexibility in scheduling to meet the needs of the business
  • Must be on-call to address delays, emergencies, bad weather, and other issues at the job site

 

Safety Expectations:

  • Know and enforce company safety rules and policies to include the company’s drug-free workplace policy, incident reporting policy, and fleet / safe driving policies
  • Verify safety rules are being followed by performing documented work-safety assessments
  • Organize and deliver jobsite and shop safety meetings to employees
  • Perform documented corrective action with employees when safety rules are broken or when unsafe conditions are discovered
  • Recognize and reward employees when safety rules are followed, and unsafe conditions are controlled
  • Require, support, and promote pre-work job safety analysis/task safety analysis processes
  • Assess special projects and new jobs for safety concerns and prepare safety controls prior to beginning work
  • Manage safety equipment and personal protective equipment used by employees in your department and span of control
  • Verify and require that all vehicles, supplies, equipment, tools, and machines are used safely and maintained properly
  • Stop all unsafe acts by ANY employee and control hazardous conditions & risks that develop throughout the workday
  • Empower and authorize employees to work safely, utilize safety gear, and correct unsafe acts and hazardous conditions
  • Participate in management-level safety briefs and training
  • After an incident, participate in investigations, root cause analysis, and corrective actions

 

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